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PRIVACY POLICY
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Who We Are
This Privacy Policy explains how Undeniable Mentoring collects, holds, uses, discloses, and protects personal information when you visit our website, book a call, apply for or attend an Undeniable Mentoring workshop, communicate with us, or opt in to receive communications from us by email, SMS, phone, or WhatsApp.
For the purposes of this Privacy Policy, “Undeniable Mentoring,” “we,” “us,” and “our” means Undeniable Mentoring and, where applicable, [insert legal entity name, ABN/ACN, and registered address].
We provide business mentoring, training, events, workshops, and related services for online coaches, gym owners, personal trainers, allied health practitioners, and other health and fitness business owners.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Personal Information We Collect
We collect personal information that is reasonably necessary for our business activities, including assessing whether our programs, workshops, and services are suitable for you, communicating with you, delivering our services, and improving our marketing and customer experience.
| Category | Examples of information we may collect |
|---|---|
| Identity and contact information | Name, business name, email address, phone number, WhatsApp number, social media handle, address, and location. |
| Business qualification information | Business type, monthly revenue range, client numbers, team size, profit, offer details, current challenges, goals, and whether you meet workshop or program eligibility criteria. |
| Booking and sales information | Call booking details, application responses, notes from sales or concierge calls, purchase history, payment status, attendance details, and event preferences. |
| Communications information | Messages, enquiries, call recordings or transcripts where permitted by law, support requests, email replies, SMS replies, WhatsApp messages, opt-in records, and opt-out requests. |
| Event and workshop information | Dietary requirements, accessibility needs, guest details, attendance records, workshop preparation responses, and feedback. |
| Website and advertising information | IP address, device and browser information, pages viewed, forms submitted, referral source, advertising identifiers, cookies, pixels, analytics events, and similar online activity data. |
We do not intentionally ask you to provide sensitive health information through WhatsApp or our standard landing page forms. If you voluntarily provide sensitive information, such as dietary requirements, accessibility needs, health-related details, or other sensitive information, we will only use it for the purpose for which you provided it or as otherwise permitted by law.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
How We Collect Personal Information
We usually collect personal information directly from you when you complete a form, book a call, apply for a workshop, attend an event, purchase a product or service, communicate with our team, send us an email, reply to SMS or WhatsApp messages, or otherwise interact with us.
We may also collect information automatically through our website and advertising tools, including cookies, tracking pixels, analytics software, and similar technologies. These tools help us understand how people find and use our website, measure advertising performance, improve our landing pages, and deliver relevant marketing.
Where permitted by law, we may collect information from third parties, including booking platforms, customer relationship management systems, payment processors, advertising platforms, analytics providers, referral partners, social media platforms, or publicly available sources.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Why We Collect, Use, and Disclose Personal Information
We collect, hold, use, and disclose personal information for purposes connected with operating and growing our business, delivering our workshops and mentoring services, and communicating with prospective and existing clients.
| Purpose | How your information may be used |
|---|---|
| Responding to enquiries | To reply to your questions, send requested information, and follow up about your interest in our workshops or services. |
| Booking and qualification | To book calls, assess whether you meet minimum criteria, understand your business needs, and determine whether our workshop or services are a suitable fit. |
| Service delivery | To deliver workshops, mentoring, training, onboarding, support, event logistics, workbooks, preparation materials, and related client experiences. |
| Marketing and communications | To send emails, SMS messages, phone calls, WhatsApp messages, reminders, updates, relevant offers, event information, and educational content where permitted by law and your communication preferences. |
| Payment and administration | To process payments, manage accounts, issue receipts, maintain records, manage refunds or disputes, and comply with legal and accounting requirements. |
| Advertising and analytics | To measure campaign performance, improve our website and funnels, understand user behaviour, personalise marketing, and create or use advertising audiences where permitted by law. |
| Safety, compliance, and protection | To prevent fraud, protect our legal rights, enforce our terms, respond to lawful requests, and comply with applicable laws and regulatory obligations. |
We will not sell your personal information. We may disclose personal information to service providers and professional advisers who help us operate our business, including website hosts, booking platforms, CRM providers, email and SMS providers, WhatsApp or messaging providers, payment processors, analytics and advertising platforms, event suppliers, IT providers, accountants, lawyers, and other professional advisers.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
WhatsApp Communications and Opt-In
We may use WhatsApp to communicate with you about enquiries, booked calls, workshop applications, reminders, event logistics, support, relevant offers, and other communications connected with Undeniable Mentoring.
We will only send you WhatsApp communications where we have a lawful basis to do so and where you have provided your mobile phone number and opted in to receive communications from Undeniable Mentoring. WhatsApp’s business guidance requires businesses to obtain opt-in before messaging people on WhatsApp, clearly state that the person is opting in to receive communications, clearly state the business name, and comply with applicable law.1 WhatsApp’s Business Messaging Policy also requires businesses to respect requests to discontinue or opt out of WhatsApp communications.
When you provide your phone number and opt in, you agree that Undeniable Mentoring may contact you using WhatsApp, SMS, phone, or similar channels for the purposes described at the point of collection and in this Privacy Policy. Message frequency may vary depending on your interaction with us.
You can opt out of WhatsApp communications at any time by replying “STOP”, “UNSUBSCRIBE”, or by otherwise telling us that you no longer want to receive WhatsApp messages from us. You may also contact us at [email protected]. We will take reasonable steps to process your request and stop sending you WhatsApp communications, except for messages we are legally required or permitted to send.
Please do not send full payment card numbers, financial account numbers, government identity numbers, passwords, or other highly sensitive information through WhatsApp. WhatsApp is operated by Meta, and your use of WhatsApp is also subject to WhatsApp’s and Meta’s own terms, privacy policies, and data practices.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Suggested WhatsApp Opt-In Wording for Your Landing Page
To support WhatsApp policy compliance, your booking or application form should include a clear opt-in statement near the phone number field or submission button. The following wording can be used as a starting point.
By submitting this form, I agree that Undeniable Mentoring may contact me about my enquiry, booking, application, workshop attendance, and relevant offers using the contact details I provide, including by phone, SMS, email, and WhatsApp. I understand I can opt out of WhatsApp messages at any time by replying STOP or contacting [email protected].
If you want separate consent for promotional WhatsApp messages, use a separate unticked checkbox, such as:
I agree to receive marketing and promotional messages from Undeniable Mentoring by WhatsApp. I understand I can opt out at any time by replying STOP.
Please do not send full payment card numbers, financial account numbers, government identity numbers, passwords, or other highly sensitive information through WhatsApp. WhatsApp is operated by Meta, and your use of WhatsApp is also subject to WhatsApp’s and Meta’s own terms, privacy policies, and data practices.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Cookies, Pixels, and Online Tracking
Our website may use cookies, pixels, analytics tools, advertising technologies, and similar tracking technologies. These technologies may collect information about your device, browser, IP address, pages viewed, links clicked, forms submitted, and how you interact with our website and advertisements.
We may use these technologies to operate the website, remember preferences, analyse traffic, measure advertising performance, improve our services, and deliver relevant ads. Third-party providers, such as analytics and advertising platforms, may also process information according to their own privacy policies.
You can control cookies through your browser settings. If you disable cookies, some parts of our website or booking process may not function as intended.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Direct Marketing
We may send you direct marketing communications where permitted by law, including by email, SMS, phone, WhatsApp, online advertising, and similar channels. These communications may include workshop invitations, reminders, educational content, business growth resources, event updates, and offers that may be relevant to your business.
You can unsubscribe from marketing emails by using the unsubscribe link in the email. You can opt out of SMS or WhatsApp messages by replying STOP or contacting us. We may still send non-promotional communications, such as booking confirmations, administrative notices, service updates, or legally required messages.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Overseas Disclosure and Third-Party Service Providers
Some of our service providers may store or process personal information outside Australia. The countries where information may be processed can vary depending on the providers we use, but may include Australia, the United States, the United Kingdom, the European Union, Singapore, New Zealand, and other countries where our technology, communications, payment, analytics, or advertising providers operate.
Where we disclose personal information to overseas recipients, we will take reasonable steps as required by applicable law to protect your information and ensure it is handled consistently with this Privacy Policy.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
How We Hold and Protect Personal Information
We may hold personal information in electronic systems, cloud platforms, CRM systems, booking tools, email platforms, messaging platforms, payment systems, and secure business records. We take reasonable technical and organizational steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
These steps may include access controls, passwords, staff training, secure cloud systems, limited access permissions, monitoring, and use of reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
How Long We Keep Personal Information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage enquiries, maintain business and accounting records, comply with legal obligations, resolve disputes, enforce agreements, and maintain suppression or opt-out lists.
When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it, unless we are required or permitted by law to retain it.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us at [email protected].
We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law, but we will explain our reasons where required.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Privacy Complaints
If you have a privacy concern or complaint, please contact us first at [email protected] and include enough detail for us to understand and investigate the issue.
We will take reasonable steps to respond to your complaint within a reasonable period. If you are not satisfied with our response and Australian privacy law applies, you may be able to contact the Office of the Australian Information Commissioner. The OAIC provides guidance that an APP privacy policy should explain how people can complain, how they can access or correct information, and whether information is likely to be disclosed overseas.3
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Children
Our website, workshops, and services are intended for business owners and adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or communication practices. The updated version will be posted on our website with a revised effective date.
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or want to opt out of communications, please contact us at:
Undeniable Mentoring
Email: [email protected]
Website: https://undeniablementoring.com
Legal entity: [insert legal entity name, ABN/ACN, and registered address]
Adding Value:
How to Make Your Coaching Business Worth More, Charge Higher Prices & Convert Easier
Reducing Risk
How to Reduce Risk and Keep Your Coaching Business Stable Month to Month
The Data
Know the key numbers that tell the truth about your coaching business, and learn how to spot problems early without adding more stress or guesswork.
Rhys Livingstone and Undeniable Mentoring’s results are not typical and are not a guarantee of your success. Rhys and the team are experienced business owners, and your results will depend on your effort, skill, background, and how you apply what you learn. We do not track the average results of our clients, and we cannot promise that you will make money or succeed by using our strategies. Your outcomes may be different. We do not provide investment, tax, or professional advice. Any stories or examples shared are for learning purposes only. All content on this site belongs to Undeniable Mentoring. Use of our material without written consent is prohibited. Copyright © 2025 Undeniable Mentoring. All Rights Reserved.